Holidays

Happy Dog Walking services are available all year round however an additional fee is incurred for the following holidays:

Reservations

We recommend that you make a reservation at least a week in advance in order for us to guarantee care for your dog. To make reservations you can contact us via phone (212.68.HAPPY), or online. If you are a new client please take into account that an initial interview and key exchange must occur prior to the start of any services.

Cancellation Policy

Cancellations must be made at least 24 hours prior to service. You will be fully charged for services if you fail to cancel within the allotted time. Further, if we arrive at your home for dog walking and your dog is not available or if we are unable to gain access to your apartment during a scheduled walk, you will be fully charged for dog walking services.

Payment

Payment is due as services are rendered. Regular clients are billed biweekly for accrued services and payment is due Friday of the second week. Certain services require partial payment in advance. We accept credit cards, cash and checks. Payment via credit card can be made online at www.HappyDogNYC.com and all checks should be made payable to “Happy Dog.” If you elect to pay by cash or check, you may either leave payment in a provided envelope for a Happy Dog Walker to pickup or mail it to us at “Happy Dog Walking Company; Old Chelsea Station, Suite 1427; New York, NY 10113.” Please be advised, Happy Dog Walking Company reserves the right to terminate services or suspend memberships if overdue balances persist for over a period of time or exceeds $150.00.

Entrance Access/Walk Time

Our dog walking times include the time entering and leaving your building. Please make sure we have written permission to access your apartment if you live in a doorman entry complex. Non-doorman residents are required to hand two (2) sets of keys for building and apartment entrance to Happy Dog Walking Company. You will be billed for the cost of any copies of keys Happy Dog Walking Company has to make on your behalf.

Dogs' Behavior and Health Care

Happy Dog Walking Company requires that all dogs remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. Dogs that are not spayed or neutered will be unable to participate in group services. Happy Dog Walking Company reserves the right to refuse any services or use of its facilities for dogs who, in its sole determination, are unhealthy, act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. Happy Dog Walking Company does not take any responsibility for any damage that may occur to your dog’s leash, collar or harness while in our care. Furthermore, Happy Dog Walking Company will not be held liable for any illness or ailment which a dog may incur while in the presence of other dogs at the facility or in Happy Dog’s care for any reason, or otherwise. You must undertake full responsibility for your dog and his or her actions. As our client, you agree to assume the risks and hazards that might be expected to arise from such use of our services and your dog's interaction with other animals. Happy Dog Walking Company shall not be responsible, monetarily or otherwise, for injuries to your dog that may arise in the course of play which may be caused by the presence or actions of other dogs. Client hereby agrees to indemnify, save hold harmless and defend Happy Dog Walking Company and our employees resulting from any costs, damages, claims or expenses (including veterinarian's fees), that may result from an injury or illness to your dog, or to another dog, if caused by your dog.

Emergency Care

In the event that something should happen to your dog that requires medical attention, we will do everything possible to obtain the right treatment for your dog in a timely manner. In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to make medical decisions on your behalf for the care of your dog. You will be responsible for any veterinarian bills that result from getting your dog the medical attention that he or she needs.

Acknowledgement and Waiver

By utilizing our services you consent that you have read our client packet in its entirety, agree and understand all of its contents completely, and acknowledge that Happy Dog Walking Company has limited liability regarding certain occurrences and incidents that may occur regarding your dog. While we take every precaution possible to ensure that all of the dogs in our care are healthy and safe, the client must recognize that incidents will happen whenever dogs socialize together and that we take no responsibility regarding these incidents. Happy Dog Walking Company is not liable for injuries or illnesses that any animal may incur while in our care.